2nd line support Engineer/ Desktop Support Analyst- Birmingham This is a great opportunity to join an organisation as a 2nd line support engineer supporting external users. You need to have a passion for IT and be willing to learn new Technologies. Experience with Active Directory, Windows Server 2016/2019/ Sharepoint and Office 365 are all required for this role. Any migration experience would be advantageous. This role is based outside of Birmingham in Sutton Coldfield
2nd/3rd Line Service Desk Engineer - Windows, Exchange, VMWare, Networks, Server - required to join a new team in Manchester City Centre. This is an exciting opportunity for a 2nd/3rd Line Service Desk Engineer with experience supporting a range of infrastructure technologies to join a fast paced, forward thinking and extremely successful Managed Service Provider based in Manchester. You will be hands on technically with Service Desk experience and will provide 2nd/3rd Line support to a range of customers, resolving support tickets that are escalated from 1st Line. Technical skills and abilities: - Windows Server infrastructure Domain Controllers, DNS, DHCP, AD, GPOs, Permissions, building Windows systems from the ground up - VMWare ESXi OR Hyper-V administration essential - Networking TCP/IP v4, basic understanding of networking, subnetting, routing, port forwarding, VPNs - Email Microsoft Exchange, basic administration, mail flow, mail routing, Exchange trouble shooting, mail migrations - O365 Administering O365, perhaps setting up mail (Exchange) from scratch, migrating from Exchange to O365 - Backups Troubleshooting, creating / updating backups (Veeam an advantage) - Powershell Scripting - an understading of would be ideal - IT Service Desk Environment experience - Superior Customer Service Skills Salary on offer is up to 28k (Please note that working hours will range on 7.5 hour shifts between 0730 and 2000 and these rotate weekly) + on call of £150 per week 1 in 4 weeks + benefits with the opportunity to work in a new team and to grow with the business moving forward. Please forward your cv for immediate consideration!
My client, in Oxfordshire, is looking to bring a Mac Support Engineer onto their IT helpdesk team. 6 month rolling contract - high possibility of extension. Apply now if you have the following skills | experience: - Mac Administration - JAMF Pro | Casper Suite | High Sierra | Mojave - 2nd Line Windows Support (to version 10) Paying £250 - £300 per day.
1st Line Support - German, French or Dutch language 1st Line Helpdesk Support is required for one of the leading worldwide brands based in Peterborough, Cambridgeshire - commutable from London, Nottingham, Corby, Leicester, Bedford, Cambridge, Boston and Northampton. We're on the lookout for a German, French or Dutch speaking 1st Line Helpdesk support to join an existing team at a time of strategic and business critical growth. You will be responsible for supporting business users based in various European locations, classifying and resolving Incidents and Service Requests and taking immediate action to restored failed service in a timely manner. You will possess: -Previous experience working in a 1st Line Helpdesk Support role -Good understanding of ITIL methodologies and best practices, specifically around Service Request and Access Management -Experience supporting end users in a busy environment -Polished communication skills, both verbal & written -Experience working in a Customer Service environment -Fluency in French, German or Dutch is a MUST -ITIL or any other relevant qualification is highly desirable Please note that due to the nature of the role some shift & weekend work will be required. This is an exceptional opportunity to join one of the UKs leading organisations that offers a unique opportunity to progress your career. To apply for this role please forward your CV for immediate consideration.
Helpdesk Manager/ Service Desk Manager- Birmingham/West Bromwich/ West Midlands This is a position for a helpdesk manager/ Service Desk Manager to manage a team of 6. The Technical Helpdesk Manager will work closely and take joint responsibility with the Projects and Installations Manager and the Head of Cloud Services, to ensure the smooth operation of the department and the efficient allocation of resources at all times. Help Desk Oversee the allocation of incoming support requests and work orders Manage Help Desk requests to ensure SLAs are met Ensure a fast and efficient response to calls and customer queries Day to day management of the helpdesk support team Manage the escalation of issues within the Technical Team Ensure tickets are updated promptly and to a high standard Customer Service Manage customer expectations Building strong relationships with customer contacts Ability to keep customers calm and have difficult conversations Manage incident response to customers Refer sales queries and opportunities to the sales team Give regular updates to customers to ensure a high level of customer service is maintained Quality and Continuous Improvement Create checks and work flows to ensure processes are followed and quality achieved Analyse performance of systems and team members to benchmark and maintain standards Report to Senior Management any problems or situations that could affect the business Review performance and find opportunities for short term and long term improvement Work with the Quality Manager to ensure a smooth and quality driven service is provided at all times Administration Coordinate the distribution of customer reports Prepare agendas and chair technical meetings Pass information to HR Manager relating to technical team absence and annual leave Book technical site visits and keep company diary up to date Produce key reports for Senior Management Workshop Responsibilities Ensure technical workspace is always tidy, safe and well organised Manage computer equipment disposal and recycling Manage team resources e.g. PPE, tools etc. Maintain Support Team rotas and ensure cover is always available Maintain standards of work, standardisation methods, processes and procedures If this sounds like you please apply immediately
Application Security Consultant - CISSP, CEH, Public Cloud - Manchester Information Security Consultant , Appication Security, Software Security , OWASP, Cloud - Azure, GCP, Docker, Kubernetes required to join a fast paced, forward thinking business based in Manchester City Centre This role will support the development of in house software products and systems and you will provide security expertise to internal teams, ensuring that all necessary protections are in place to reduce risk to the business. This is a standalone role in Manchester, however you will be part of a team based in London (there may be minimal travel - quarterly to London to spend time with the team). The main focus will be on application security skills and experience (OWASP) with either cloud or general infrastructure security experience as well THe rle will cover BAU - working with the dev teams, architects assessing, consulting and making recommendations as well as lots of internal projects, so if you have ambition, this will allow you to take things under your wing, to pioneer security security improvements etc. You will be the subject matter expert to all internal development projects, providing an advisory role on any security implications. Skills/experience: * Security Certifications - CCSP, CISSP, CEH * Application/Software Delivery Lifecycle security * An understanding of OWASP * Public cloud experience - Google Cloud Platform, Azure * ISO27001/2 * Data Protection * Policy writing * Great collaboration/communication skills Please forward your cv for immediate consideration! Salary circa £60k + 12.5% bonus and amazing benefits!
Application Support Lead/ SQL This is an excellent opportunity for a an experienced application support lead responsible for the technical supervision of a team of 10 who provide 2nd level support for a range of vendor and internally developed financial applications with early/late day shifts and overnight/weekend on-call support. Responsible for the prioritisation and delivery of all incident and project work carried out by the team and expected to take the lead in detailed technical analysis and major incident resolution The applications are predominantly running in a Windows Server environment with MS SQL databases, SSRS & SSIS. There are around 20 mission critical applications supporting in excess of 1000 business users (predominantly Investment Managers, Financial Planners, administrators and support staff) together with a larger number of smaller applications supporting specific processes and business functions Experience with Portfolio Management, Wealth Management and/or Trading environments would be advantageous QUALIFICATIONS/EXPERIENCE: Degree in IT related subject preferable although not essential. The suitable candidate will be a well experienced Application Support senior analyst/lead with excellent knowledge supporting financial applications within a high-paced Investment Management environment Experience of applying logical and systematic trouble-shooting techniques of application support issues Candidates will have at the very minimum of a 3 year's SQL and Windows server experience Knowledge of SWIFT SAA/SAG environment support, FIX messaging, Fiserv Accurate and/or MS Dynamics CRM advantageous.
IT Support Specialist/ Desktop Support/ Technical Support- London This is a stand alone role in London, with the opportunity to grow into an international role with greater variety of IT responsibilities. To start, we would like you to support an amazing office of 60 friendly colleagues with the following: Set up workstations with computers and necessary peripheral devices (routers, printers etc.) Check computer hardware (HDD, mouses, keyboards etc.) to ensure functionality Install and configure appropriate software and functions according to specifications Develop and maintain local networks in ways that optimize performance Identify computer or network equipment shortages and place orders Ensure security and privacy of networks and computer systems Provide orientation and guidance to users on how to operate new software and computer equipment Organise and schedule upgrades and maintenance with minimum disruption to the business Perform troubleshooting to diagnose and resolve problems (repair or replace parts, debugging etc.) Maintain records/logs of repairs and fixes and maintenance schedule Plan, organize, control and evaluate IT and electronic data operations Carry out internal staff training and coaching of employees Design, develop, implement and coordinate systems, policies and procedures Act in alignment with user needs and system functionality to contribute to organisational policy Identify problematic areas and implement strategic solutions in time Audit systems and assess outcomes Maintain assets, information security and control structures Preference will be given to candidates that can show they have worked indepently, and can support users on a one to one basis.
IT Helpdesk Permanent Full Time Mon - Fri: 9am to 5:30pm 25 days + bank holidays Company pension, discretionary annual bonus West End - London £23,000 - £25,000 Our client is looking to recruit an IT Helpdesk / Support Analyst to deliver exceptional customer service to users dealing with inbound calls/tickets raised. You will resolve 1st line and 2nd line helpdesk queries. Helpdesk experience preferable. MCP certification ( Microsoft certification ) desirable Excellent communication skills, with the ability to communicate at all levels Working knowledge of Microsoft eg; Windows 10 and Office 2016: Outlook, Word, Excel, PowerPoint PC and laptop hardware set-up and configuration LAN and WAN networking IP telephony Knowledge of Apple products; iPhone, iPads beneficial Support IT equipment and peripherals eg; phones, printers, photocopiers, fax's Build and commission new computers Support the IT Team for servers and server systems Project support Maintain meeting room equipment AV Support with IT equipment moves Install software applications / maintain asset logs
Application Support Manager South London Permanent Full Time Up to £65,000 Successful small growing business is looking for an Application Support Manager to manage a small team. You will oversee the server-side cloud based solutions and look after custom Java / Blue Prism deployments. Delegating workload, ensuring customer SLA's are met, engage with stakeholders and look after 3rd party vendor relationships. Person Spec; We are looking for a technically capable person with exceptional people management skills, ability to liaise with people at all levels. Degree in computer science, information technology or equivalent System administrator or IT based expertise Team Leader experience advantage ITSM / ITIL qualified an advantage Tech Skills Required: Windows Server Administration Linux / Unix Microsoft SQL Server Microsoft IIS Apache / JBoss Virtualization administration Storage (SAN, NAS, DAS) Citrix Robotic Process Automation Application Support Scripting & Automation Java and Blue Prism deployments Interested apply today. Infrastructure Manager / Systems Administrator, Infrastructure Engineer, Support Engineer, Desktop Support, Senior Engineer, Infrastructure Services Manager, Application Support.
Lead Network / Network Security Engineer | Central London | £45,000 - £60,000 | Advertising & Marketing | App & Web Security | Are you a Network Security Engineer looking for your next career opportunity? If so this role could be for you! My client are a global, market leading Digital Advertising and Marketing agency who are based in the heart of London and they are looking to bring a Lead Network / Network Security Engineer on board. You'll be leading the process and data protection fields within the business as well as setting their global security agenda, collaborating with a Security & Compliance Analyst and the wider technology team comprised of over 40 tech-leading minds. You'll also have the responsibility of maintaining effective security positions for their applications and services through regular Penetration Testing and Vulnerability Scanning. The requirements for this role are… Cloud Hosted App exposure. Cybersecurity focus. Experience of working within a fast-moving, medium/large business. (SIEM) Security Incident & Event Management experience. Practical experience of ISMS (Information Security Management Systems). Completion of Security Audits. Understanding of network Security Design & network Security skills with Firewalls, VPN, Anti-Virus and HIDS. Knowledge and Experience of Windows and Linux environments. With all of this, comes the opportunity to build up your own team whilst working with some of the most senior people in the business. If this sounds like the role for you, don't miss out and apply today! Lead Network / Network Security Engineer | Central London | £45,000 - £60,000 | Advertising & Marketing | App & Web Security |
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