Support Analyst Permanent - Full Time Mon - Fri: 9am to 5:30pm 25 days + bank holidays Company pension, discretionary annual bonus West End £23,000 - £25,000 Our client is looking to recruit a Support Analyst to manage 1st and 2nd line helpdesk tickets raised. This job would be great for someone looking for their first or 2nd job in IT, working as part of a small team you will support everything from Software / Hardware / LAN / WAN. IT related degree or existing helpdesk experience required. Interest in building PC's an advantage. Person Spec: Helpdesk experience or IT related degree / qualifications MCP certification ( Microsoft certification ) desirable Excellent communication skills, with the ability to communicate at all levels Job Spec: Working knowledge of Microsoft eg; Windows 10 and Office 2016: Outlook, Word, Excel, PowerPoint PC and laptop hardware set-up and configuration LAN and WAN networking IP telephony Knowledge of Apple products; iPhone, iPads beneficial Support IT equipment and peripherals eg; phones, printers, photocopiers, fax's Build and commission new computers Support the IT Team for servers and server systems Project support Maintain meeting room equipment AV Support with IT equipment moves Install software applications / maintain asset logs
2nd Line Support Engineer, Chichester, £150-200 a day My client is looking for a Desktop Engineer to work within their company for 3-6 months in Sussex, Chichester. This will be on a day rate of £150-£200 per day depending on experience. You will have: *Office 365 * 2nd line support to end users * Diagnosing and resolving technical issues * Undertaking small- to medium-sized projects * desktop support for Windows 7 * smartphone support * Performing miscellaneous job-related duties
2nd/3rd line support/ Technical Support/ Support Analyst/ Application Support / Desktop Support - Central London Shirts: 7am-3:30pm & 9:30am- 6pm This is a great opportunity to join successful finance company based in London looking for a 2nd Line Support/ Desktop Support. Requirements/Key skills: Windows Server administration / troubleshooting 2008R2, 2016, 2012R2 Server Virtualization and Cloud technologies Group Policy admin Troubleshooting and configuring IIS 8.5+ Networking DNS, TCP/IP, DHCP, FTP This is an exceptional opportunity to join a great company, allowing the opportunity to grow within the business. Attractive salary and benefits are available for the right candidates. There is the potential for the right candidate to make their mark on the position. To apply for this role please forward your CV for immediate consideration.
CUSTOMER SERVICE ADVISOR (Helpdesk, Technical Support) Keywords (Helpdesk, 1st Line, 2nd Line, IT, Telecoms, Landline, Broadband, Mobile, VOIP and Email) Location London (West) Salary - £18,000 - £20,000 REF: DG-25412 A experienced desk based Customer Service Advisor is required to join a team at one of the UK s leading Telecoms companies within their West London offices. This is an opportunity for an experienced 1st and/or 2nd line Customer Support executive to join a successful and established company that invests in staff training and development so their team is able to deliver the best solutions to customers. Candidates will ideally need to have current/recent experience in a Technical helpdesk or customer support role and experience with Telecommunications support will be an advantage. If you have experience within a Technical Helpdesk based role and are ambitious and looking to develop a career in customer service and account management, this could be the ideal role that offers career progression into Account Management. ROLE This position will make you the first point-of-call for inbound customer queries, handling telephone and emails queries and supporting the client account managers to ensure all queries are dealt with in a timely and professional way. You will be providing technical support for telecommunications services and any issues and faults related to them i.e. Landline, Broadband, Mobile, VOIP and Email. RESPONSIBILITIES * Troubleshoot issues relating to Landlines, making and receiving calls and reporting faults to 2nd Line and network provider for further investigation * Troubleshoot issues affecting Broadband service operation, authentication, connectivity, and service performance along with LAN & WLAN networks * Troubleshoot issues relating to Mobile coverage, mobile data browsing/usage, making and receiving calls, roaming, voicemail access/retrieval and handset troubleshooting * Troubleshoot issues affecting VOIP service configuration, operation and performance * Troubleshoot/Assist with configuration of E-mail clients i.e. Outlook, Outlook Express, Mac Mail, Windows Mail etc using the protocols IMAP/POP3/SMTP REQUIREMENTS/SKILLS * Minimum 6 months commercial experience within a Customer service role * Experience in the telecommunications field is ideal and preferred, but experience within an Information Technology helpdesk support environment will also be beneficial * Strong organisational and time management skills * Excellent communication skills, both written and spoken. * Excellent problem-solving skills
Infrastructure Support / Technical support/ 2nd/3rd line support/ Application Support / Desktop Support - Central London Shirts: 7am-3:30pm & 9:30am- 6pm This is a great opportunity to join successful finance company based in London looking for a Infrastructure Support Specialist / Technical support/ 2nd/3rd line support. Requirements/Key skills: Windows Server administration / troubleshooting 2008R2, 2016, 2012R2 Server Virtualization and Cloud technologies Group Policy admin Troubleshooting and configuring IIS 8.5+ Networking DNS, TCP/IP, DHCP, FTP This role is extremely varied covering application, infrastructure and desktop support. There is the potential for the right candidate to make their mark on the position. This is an exceptional opportunity to join a great company, allowing the opportunity to grow within the business. Attractive salary and benefits are available for the right candidates. To apply for this role please forward your CV for immediate consideration.
1st/2nd Line Support Technician/IT Technician/IT Support Engineer/IT Service Engineer/IT Service Desk Technician/Helpdesk My client is looking for a 1st Line Support Engineer for a 3 month rolilng contract. This will be based in Chichester paying circa £100 per/day. Requirements * You must have a valid driving licence to drive a hired van. * Having worked as a Support Engineer in either 1st or 2nd line support. * Windows 10 * Device set up & able to offer floor walking support. 3 month rolling contract. Circa £100 per/day. Immediate consideration, interview and start.
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