1st/2nd Line Helpdesk Support is required for a large and highly successful organisation based in Newcastle. We are looking for an exceptional 1st/2nd Line Helpdesk Support to join the IT team at a time of strategic and business critical growth. You will be responsible for providing 1st and 2nd line telephone and desk-side IT support for the staff. This includes logging and resolving incidents and requests that come via phone, e-mail, customer portal and customers in person, as well as providing excellent customer service, taking ownership of all incidents and requests and escalating where necessary. You will possess: * Proven experience of providing 1st and 2nd line support within a corporate environment, ideally within Banking/Finance * Extensive experience working within a highly regulated service desk environment * Strong technical skills across infrastructure, desktop devices and operating systems * Experience of managing a high volume of incoming calls * ServiceNow experience is preferred * Any ITIL and/or Microsoft qualifications will be an advantage * Excellent communication skills, flexibility and initiative Please note that due to the nature of the role you will be required to work in a rotating shift pattern, including shifts that start at 7am, 8am, 9am and 10am. Some Weekend and out of hours work may be also required at times, during busy periods. This is an exceptional opportunity to join one of the UKs fastest-growing organisations that offers an opportunity to work with a true household name. To apply for this role please forward your CV for immediate consideration.
Providing Support within Microsoft Operating & application as well as general sys-admin tasks with the Service desks. 4-5 years experience required. My client is looking for someone who is competent and confident in adminstration and fault finding in technologies. *Microsoft Exchange and Office 365 *Active Directory, Group Policy , DNS/ DHCP *Networking experience (rouers, Switches & firewalls) *Network Administration. Data Back Up technologies *Administration of VMWare / Hyper-V *Good Knowledge of MSP RMM toolsets such as Solar winds *Ticketing systems such as Auto Tasks . * Along with these skills we are looking for someone with the ability to deliver and hit the ground running immediately
1st/2nd Line IT Service Desk Analyst - AD, Windows - Warrington, North West 1st/2nd Line IT Service Desk Analyst / Helpdesk /IT Support - AD, Windows - based in Warrington. You will join a fast paced ,technical business supporting external clients with their technical issues, taking calls, logging calls and remotely supporting where capable, otherwise escalating to 2nd Line. This is a very fast paced environment, working in a helpdesk team and therefore requires excellent customer service as well as technical ability. Key Skills: * Helpdesk/Service Desk experience * MS Office * Active Directory * New Starter set up * Password Resets * LAN, WAN ,Citrix, SAN * Datacentre Experience ideal * Highly polished customer service skills * Solid communication skills * Problem Solving/Troubleshooting skills * High first time fix rate Please forward your CV for immediate consideration, salary offered will depend upon experience + overtime and benefits.
Network & Onsite Engineer | £30,000 - £35,000 | Central London | 2nd Line Support | 1st Line Support | MSP RMM | Client Calls | Client Facing | Infrastructure | Maintenance | Telecommunications| My client is a Service Delivery seeking a Network & Onsite Engineer to work client side, working in networking, telephones, wireless, desktop admin and desk side support. You would be doing maintenance, replacing failed equipment, patching backups, administering the telecommunication systems and resolving 3rd party vendor issues. Benefits: 30 Days Holiday & Bank, free meals from onsite chef, Gym, Training, 20% yearly bonus, be part of a fun and social company that allows you to watch sports games during work! Ideal Skills: 3+ Years experience in 2nd Line Support 2nd Line Worked Client side MSP RMM Toolsets eg Solarwind CCNA qualified Nice to Have Skills: MS Windows Anti Virus technologies Network & Onsite Engineer | £30,000 - £35,000 | Central London | 2nd Line Support | 1st Line Support | MSP RMM | Client Calls | Client Facing | Infrastructure | Maintenance | Telecommunications|
Application Support Engineer | £30,000 - £40,000 + up to 20% bonus | North London - Near Camden, Islington | 2nd Line Support | 1st Line Support | SQL | Client Calls | Nagios | Kibana | Elasticsearch | Jira | 37.5 Hours a week. Shift system between 7 AM and 11 PM on weekdays and 9 AM to 5 PM on Weekends. My client is a Data Analytics Company based in North London. They provide bespoke Data Analytics on Sports to their clients. They are looking for an Application Support Engineer with experience working with SQL to come in and join their team, working in a proactive role doing 1st and 2nd line support to in-house and clients who will be calling in for help with using the data analytics software systems. On the SQL side you will be writing queries, running scripts and manipulating SQL data. Benefits: 30 Days Holiday & Bank, free meals from onsite chef, Gym, Training, 20% yearly bonus, be part of a fun and social company that allows you to watch sports games during work! Ideal Skills: 3+ Years experience in Application Support SQL 1st Line Support 2nd Line Support Customer Service Client Calls Nice to Have Skills: MS Windows .Net Experience Nagios Kibana Elasticsearch Jira ITIL Cluster Index Sports Fan, particularly Football! Application Support Engineer | £35,000 - £45,000 + up to 20% bonus | North London - Near Camden, Islington | 2nd Line Support | 1st Line Support | SQL | Client Calls | Nagios | Kibana | Elasticsearch | Jira |
Network Engineer / Helpdesk Engineer Holborn - London - WC1V Permanent £25,000 - £28,000 Mon - Fri 9 - 5:30 (out of hours on occasion required - overtime paid) Benefits: 23 days holiday + bank, pension, healthcare after probation, nice offices, progression opportunities We're looking for an onsite Network / Helpdesk Engineer to look after a client in Holborn. You will report directly to the clients IT Manager and business SDM providing 1st line support across a range of technologies. Providing 1st line desk top and remote support - printers, bespoke and standard applications, Microsoft O365, active directory Oversee meeting rooms, audio visual Liaise with 3rd party vendor's / 3rd party suppliers to ensure they are meeting service level agreements Support new starter and leavers IT requests Manage Meraki Wireless infrastructure Cat5 patching Deploy and trouble shoot Anti-Virus technologies Manage IT equipment requests, supplies We are looking for someone with exceptional communication skills, ability to build rapport and prioritise own workload. If you have; 1st line, 2nd line, helpdesk, network engineer, application support experience please apply!
2ND line support/ Dektop support/ IT Technican- Kidderminster/ Worcestershire This is a great opportunity to join a successful organisation as a 2nd line support analyst/ Desktop Support/ IT Technician. The role will include the following: To provide 2nd line support to users in the business via phone, email and remote connections Administration and support of phone systems Administration and support of Network Devices Administration and support of Windows Server 2008/2016 Administration and support of Microsoft Exchange server 2010 Hardware/Software fault finding and resolution System builds/software installations and configuration Alongside strong 1st/2nd line experience you must also have a good understand of GDPR and Data. You will be required to inform and advise team members about obligations to comply with the GDPR and other data protection laws. to monitor compliance with the GDPR and other data protection laws, and data protection polices, including managing internal data protection activities; raising awareness of data protection issues, training team members and conducting internal audits; to advise on, and to monitor, data protection impact assessments; to cooperate with the supervisory authority; and to be the first point of contact for supervisory authorities and for individuals whose data is processed (employees, customers etc). If this sounds like you and you are looking for a new position please apply immediately
IT Technician/ 2nd line support/ Support Analyst- NIGHT SHIFTS- London This is an excellent opportunity to join a well-known successful organisation as an IT Technician/ 2nd line support analyst. Due to the nature of the business you will be required to work evening shifts from typically 7pm-3AM, 8pm- 4am or 11pm- 6am with 2 days a week off. You will be responsible for diagnose faults and take ownership of liaising with suppliers and internal IT for escalated problems until resolved. You will be working with Active Directory, Window Servers, Hyper V, Office 365 and Exchange online. Any experience of EPOS would be advantageous. If this sounds like you and you are happy to work out of hours please apply immediately for more information.
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