My client, in Central London, is looking for a Linux Systems Administrator to join the team. 3 month rolling contract. £400 - £450pd. Apply now if you have ALL of the following skills & experience: - Supporting and Troubleshooting Linux Servers (Ubuntu) - Linux Virtualisation and Containers (LXC or Docker) - Managing storage, filesystems, configuring routing, firewalls Please send your CV for immediate consideration, interview and start.
Application Support Lead/ SQL This is an excellent opportunity for a an experienced application support lead responsible for the technical supervision of a team of 10 who provide 2nd level support for a range of vendor and internally developed financial applications with early/late day shifts and overnight/weekend on-call support. Responsible for the prioritisation and delivery of all incident and project work carried out by the team and expected to take the lead in detailed technical analysis and major incident resolution The applications are predominantly running in a Windows Server environment with MS SQL databases, SSRS & SSIS. There are around 20 mission critical applications supporting in excess of 1000 business users (predominantly Investment Managers, Financial Planners, administrators and support staff) together with a larger number of smaller applications supporting specific processes and business functions Experience with Portfolio Management, Wealth Management and/or Trading environments would be advantageous QUALIFICATIONS/EXPERIENCE: Degree in IT related subject preferable although not essential. The suitable candidate will be a well experienced Application Support senior analyst/lead with excellent knowledge supporting financial applications within a high-paced Investment Management environment Experience of applying logical and systematic trouble-shooting techniques of application support issues Candidates will have at the very minimum of a 3 year s SQL and Windows server experience Knowledge of SWIFT SAA/SAG environment support, FIX messaging, Fiserv Accurate and/or MS Dynamics CRM advantageous.
2nd Line Support Engineer, Chichester, £150-200 a day My client is looking for a Desktop Engineer to work within their company for 3-6 months in Sussex, Chichester. This will be on a day rate of £150-£200 per day depending on experience. You will have: *2nd line support to end users *Diagnosing and resolving technical issues *Undertaking small- to medium-sized projects *desktop support for Windows 7 *smartphone support *Performing miscellaneous job-related duties If you feel your
Helpdesk Manager/ Service Desk Manager- Birmingham/West Bromwich/ West Midlands This is a position for a helpdesk manager/ Service Desk Manager to manage a team of 6. The Technical Helpdesk Manager will work closely and take joint responsibility with the Projects and Installations Manager and the Head of Cloud Services, to ensure the smooth operation of the department and the efficient allocation of resources at all times. Help Desk Oversee the allocation of incoming support requests and work orders Manage Help Desk requests to ensure SLAs are met Ensure a fast and efficient response to calls and customer queries Day to day management of the helpdesk support team Manage the escalation of issues within the Technical Team Ensure tickets are updated promptly and to a high standard Customer Service Manage customer expectations Building strong relationships with customer contacts Ability to keep customers calm and have difficult conversations Manage incident response to customers Refer sales queries and opportunities to the sales team Give regular updates to customers to ensure a high level of customer service is maintained Quality and Continuous Improvement Create checks and work flows to ensure processes are followed and quality achieved Analyse performance of systems and team members to benchmark and maintain standards Report to Senior Management any problems or situations that could affect the business Review performance and find opportunities for short term and long term improvement Work with the Quality Manager to ensure a smooth and quality driven service is provided at all times Administration Coordinate the distribution of customer reports Prepare agendas and chair technical meetings Pass information to HR Manager relating to technical team absence and annual leave Book technical site visits and keep company diary up to date Produce key reports for Senior Management Workshop Responsibilities Ensure technical workspace is always tidy, safe and well organised Manage computer equipment disposal and recycling Manage team resources e.g. PPE, tools etc. Maintain Support Team rotas and ensure cover is always available Maintain standards of work, standardisation methods, processes and procedures If this sounds like you please apply immediately
1st/2nd line support/ Helpdesk Analyst- Newcastle This is a 6 months contract for a 1st/2nd line support analyst. You will be required to Log and resolve incidents and requests that come via phone, e-mail, customer portal and customers in person. Providing excellent customer service, taking ownership of all incidents and requests, escalating where necessary. Strong technical skills are a necessity in this demanding role where you will need to problem solve and fix issues swiftly. Working closely with the 2nd and 3rd Line teams will be required to ensure incidents are resolved quickly and effectively. Working in a rotating shift pattern including shifts that start at 7am, 8am, 9am and 10 am. Weekend and out of normal office hours work may also be required at times during busy periods. Qualifications/Educational Requirements A minimum of 3 years' experience working in a busy highly regulated service desk environment Strong technical skills across infrastructure, desktop devices and operating systems with ability to problem solve and fix issues swiftly. Experience of managing high volumes of incoming phone calls up to 400 per day across the team Experience of managing incoming work from several sources, e-mails, customer portal, event logging, walk ups and live chat Experience of managing calls and requests within SLA Evidence of consistent achievement against performance targets Experience of managing on-boarding, systems access and off-boarding of employees during their organisational lifetime A 'can do', solutions focused approach to work and customer service Beneficial to have experience of working with ServiceNow. Beneficial to hold Microsoft qualifications. Beneficial to hold the ITIL Foundation certificate or higher.
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