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1st Line Support

  • Location

    Peterborough, Cambridgeshire

  • Sector:

    Help Desk

  • Job type:

    Permanent

  • Salary:

    £21000 - £24000 per annum

  • Contact:

    Izabela Wojciechowska

  • Email:

    izabela.wojciechowska@mortimerspinks.com

  • Job ref:

    25263_1555510744

  • Published:

    6 days ago

  • Expiry date:

    2019-05-17

  • Consultant:

    Izabela Wojciechowska

1st Line Support - German, French or Dutch language

1st Line Helpdesk Support is required for one of the leading worldwide brands based in Peterborough, Cambridgeshire - commutable from London, Nottingham, Corby, Leicester, Bedford, Cambridge, Boston and Northampton.

We're on the lookout for a German, French or Dutch speaking 1st Line Helpdesk support to join an existing team at a time of strategic and business critical growth. You will be responsible for supporting business users based in various European locations, classifying and resolving Incidents and Service Requests and taking immediate action to restored failed service in a timely manner.

You will possess:
-Previous experience working in a 1st Line Helpdesk Support role
-Good understanding of ITIL methodologies and best practices, specifically around Service Request and Access Management
-Experience supporting end users in a busy environment
-Polished communication skills, both verbal & written
-Experience working in a Customer Service environment
-Fluency in French, German or Dutch is a MUST
-ITIL or any other relevant qualification is highly desirable

Please note that due to the nature of the role some shift & weekend work will be required.

This is an exceptional opportunity to join one of the UKs leading organisations that offers a unique opportunity to progress your career. To apply for this role please forward your CV for immediate consideration.
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