about 2 months ago
1st/2nd Line IT Helpdesk Analyst - AD, Windows - Warrington, North West
1st/2nd Line IT Helpdesk Analyst / Service Desk / IT Support - AD, Windows - based in Warrington.
You will join a fast paced ,technical business supporting external clients with their technical issues, taking calls, logging calls and remotely supporting where capable, otherwise escalating to 2nd Line. This is a very fast paced environment, working in a helpdesk team and therefore requires excellent customer service as well as technical ability.
* Helpdesk/Service Desk experience
* MS Office
* Active Directory
* New Starter set up
* Password Resets
* LAN, WAN ,Citrix, VMware, SAN
* Datacentre/hosting experience ideal
* Highly polished customer service skills
* Solid communication skills
* Problem Solving/Troubleshooting skills
* High first time fix rate
Please forward your CV for immediate consideration, salary offered will depend upon experience + overtime and benefits.