3rd line support

3rd line support

  • Location

    Nottingham, Nottinghamshire

  • Sector:


  • Job type:


  • Salary:


  • Contact:

    Christina Papageorgi

  • Email:


  • Job ref:


  • Published:

    12 months ago

  • Expiry date:


  • Consultant:


Senior 3rd line support Engineer/ 3rd line support- Nottingham

This is an excellent opportunity to join an organisation as a 3rd line support engineer.

Key Skills


Active Directory Administration - all roles and principals

Windows Server (2008 -> 2016)

Microsoft DFS Replication

Enterprise Systems installation and administration

Server technologies

Storage technology (e.g. SANs, NAS, DAS, NetApp, Compellent, QNAP etc)


VMware vSphere (ESX etc)

Office 365/Exchange 2010+

Unified communications (e.g. Skype for Business, Cisco UCM)

IT/datacentre facilities management (e.g. power, cooling, security)

Enterprise backup solutions, preferably CommVault


Patch management/deployment systems


Familiar with endpoint control technology (Desktop Central or similar)

Linux Administration

Project Management experience


Cisco networking (switching, routing, security, wireless technology)

WAN technologies (e.g. Leased lines, MPLS, IPVPN, IPsec VPN, acceleration)

Cloud (e.g. AWS)

Sophos Endpoint security

Windows 10 Management

Encryption technology


Network access control

Security vetted (DBS)

Monitoring tools

Software asset management

Overall requirements & experience

Proven working experience as a Senior 3rd Line Engineer or equivalent, ideally in the Software and/or technology sector

Understanding of IT best practice and able to add operational value back to the business

Creative and forward thinker that embraces new technologies. Able to develop agile solutions to deliver cost effective IT, appropriate to meet business needs

Excellent customer service skills, able to form relationships and interact effectively with all levels within the business

Experience with cloud technologies and managing IT across remote locations/international operations would be a distinct advantage

Excellent knowledge and hands-on experience of technical management, information analysis and of computer hardware/software systems and networks

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