£23000 - £25000 per annum
about 2 months ago
The Account Coordinator works within Business Development and protects existing licence revenue, reduce cancellations and increase new revenue for our client. You will manage an account base, nurture relationships to prevent cancellations and increase add on sales activity. You will work as part of a team within the Sales and Account Management environment and in conjunction with Head of Sales, Training and Business Development Managers.
*To Promote the company to existing and potential new users.
*Respond to incoming Sales call and respond accordingly.
*Contact (where applicable) any clients who has requested to cancel their license in a bid to try and retain.
*Cross/Up sell any additional benefits/services of the companies software.
*Manage and nurture a selection of Accounts, provide regular calls to ensure we protect existing revenue.
*To work closely with the Business development managers on any campaigns.
*Negotiate with the Head of Sales and Business Development Manager appropriate multi-user discounts.
*Use intelligence gained from routine activities and knowledge of customer base to devise possible campaigns and targets for specific product areas and, where appropriate, undertake trial campaigns to establish scale of opportunity.
*Visit clients when required to build relationships and gain further understanding on how they have adopted our technology.
*Support events and user groups where necessary.
*Ensure irresolvable customer queries are escalated and relevant team is made aware.
*Support marketing with outbound calls.
*Ensure industry and product knowledge is kept up to date.
Confident verbal and written communication as you will be speaking with clients on a daily basis
Excellent admin skills in order to support the account managers and Business Development team