City of London, London
£23000 - £27000 per annum
3 months ago
Permanent - Full Time
40 hours per week - shift rota between hours of 7:30 and 18:00
Out of hours and bank holidays may be required
Based in London City - option to do some remote work
Up to £27,000
Benefits: 23 days holiday + bank, pension, newly refurbished offices, fresh fruit, tea and coffee, team events.
Helpdesk Analyst required to deal with 1st, 2nd line tickets raised. Log issues, new starter/leavers access, hardware replacements, PC and telephony equipment, audio visual support, set-up of projector, video conferencing, meeting rooms, create user how to guides, support the business and users with new tech eg: O365 roll out.
You will be reporting to an experienced Helpdesk Manager focusing on: exceptional customer satisfaction and delivering within set SLA's on first time fix rates / closure of calls and quality.
Professional, friendly, accommodating approach required with the ability to remain calm under pressure.
If you have helpdesk support analyst experience and the following please apply!
Intermediate to advanced Microsoft software and technologies;
Windows 10 Professional
Office 365/Office 2016
Skype for Business/Microsoft Teams/SharePoint
iOS 11 and above
Azure AD/On-premise AD
Ticketing systems such as ManageEngine Service Desk, ZenDesk
First and second line support
Lenovo, HP, Apple iPhones/iPads, Apple Macs
Open Source Telephony an advantage would be good: Asterisk, Grand Stream, Yealink, Bria or Similar
LAN/WAN basic knowledge required
Network support, re-patching / testing
Microsoft qualifications an advantage