IT Service Delivery Manager - 3rd party suppliers - London

IT Service Delivery Manager - 3rd party suppliers - London

  • Location

    London, England

  • Sector:


  • Job type:


  • Salary:

    £55000 - £60000 per annum + bonus, healthcare, pension

  • Contact:

    Urszula Fortuna

  • Email:


  • Job ref:


  • Published:

    12 months ago

  • Expiry date:


Our client is looking to recruit an experienced IT Service Delivery Manager to provide vendor management of 3rd party IT suppliers across the company globally. You will have experience managing vendor relationships to ensure SLA'a and KPI's are met.

This is an exciting time to join the company growing and expanding through success and acquisition.

You will:

*Manage 3rd party suppliers / vendors
*Ensure 3rd party supplier work within SLA s and KPI's
*Define best practice
*Provide Management Information (MI) eg: IT Service Delivery, Projects
*Manage a small team
*Ensure ITIL practices are adhered to
*Engage with stakeholders
*Articulate complex tech projects across the business
*Manage the Opex and Capex budget
*Work with procurement to manage renewals, tenders, benchmarking for IT services
*Maintain IT Asset register

The successful candidate will be personable, adaptable and able to engage with colleagues and suppliers globally, ideally ITIL qualified with change management, problem and incident management and 3rd party supplier management experience. IT security, GDPR, ISO2001 an advantage. Previous; IT Service Delivery Management, IT Coordinator, Vendor Management required.

To apply please forward your CV for immediate consideration.
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