£55000 - £60000 per annum
9 months ago
IT Service Delivery Manager
Full Time Mon Fri 9:00 am - 5:30pm
South West London - Fulham
Our client is looking to recruit an experienced IT Service Delivery Manager to provide vendor management of 3rd party IT suppliers across the company globally. You will have experience managing vendor relationships to ensure SLA'a and KPI's are met.
This is an exciting time to join the company growing and expanding through success and acquisition.
Manage 3rd party suppliers / vendors
Ensure 3rd party supplier work within SLA s and KPI's
Define best practice
Provide Management Information (MI) eg: IT Service Delivery, Projects,
Manage a small team, conduct 1-1 s, appraisals
Ensure ITIL practices are adhered to
Engage with stakeholders
Articulate complex tech projects across the business in plain English
Communicate IT related matters to the business keeping the business up to date
Manage the Opex and Capex budget
Work with procurement to manage renewals, tenders, benchmarking for IT services
Maintain IT Asset register
The successful candidate will be personable, adaptable and able to engage with colleagues and suppliers globally, ideally ITIL qualified with change management, problem and incident management and 3rd party supplier management experience. IT security, GDPR, ISO2001 an advantage. Previous; IT Service Delivery Management, IT Coordinator, Vendor Management required.
Benefits: 10% bonus, 25 days holiday + birthday and bank, free gym, discounts, cycle to work scheme, healthcare, pension
If interested please apply!