IT Service Desk Manager

IT Service Desk Manager

  • Location

    Newcastle upon Tyne, Tyne and Wear

  • Sector:


  • Job type:


  • Salary:

    £50000 - £60000 per annum

  • Contact:

    Claire Harman

  • Email:


  • Job ref:


  • Published:

    11 months ago

  • Expiry date:


  • Consultant:


IT Service Desk Manager
Full Time
£50,000 -£60,000 inclusive of benefits
Weekend and out of hours work may be required on occasion

IT Service Desk Manager required must have ITIL (or related) and service desk expertise with incident management.
Managing the first line support team to offer a quality service, performance management, reviews, 1-1's.
Liaise with second and third line teams to ensure SLA's and KPIs are met.
Access management; new starters, leavers, internal transfers
Support project work eg: new applications / services
Manage escalated incidents, delegate and ensuring the team resolve
Candidates will ideally have financial or investment management experience
If successful DBS and Financial vetting must be completed

Interested apply asap
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