Newcastle upon Tyne, Tyne and Wear
£50000 - £60000 per annum
11 months ago
£50,000 -£60,000 inclusive of benefits
Weekend and out of hours work may be required on occasion
IT Service Desk Manager required must have ITIL (or related) and service desk expertise with incident management.
Managing the first line support team to offer a quality service, performance management, reviews, 1-1's.
Liaise with second and third line teams to ensure SLA's and KPIs are met.
Access management; new starters, leavers, internal transfers
Support project work eg: new applications / services
Manage escalated incidents, delegate and ensuring the team resolve
Candidates will ideally have financial or investment management experience
If successful DBS and Financial vetting must be completed
Interested apply asap