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IT Service Desk Team Leader x 2 - ITIL - Warrington

IT Service Desk Team Leader x 2 - ITIL - Warrington

  • Location

    Warrington, Cheshire

  • Sector:

    Help Desk

  • Job type:

    Permanent

  • Salary:

    Negotiable

  • Contact:

    Lara Hanson

  • Email:

    lara.hanson@mortimerspinks.com

  • Job ref:

    24442/004_1543229427

  • Published:

    9 months ago

  • Expiry date:

    2018-12-26

  • Startdate:

    ASAP

  • Consultant:

    #

IT Service Desk Team Leader - AD, Windows Server, Citrix - Warrington, North West.

Service Desk Team Leader x 2 - ITIL, Ticket Escalation, Customer Service, team management - based in Warrington.

This is a great opportunity for a Service Desk Team Leader to join a fast paced, IT Support/Managed Service business supporting external clients with their technical issues. The business are looking to hire 2 x Service Leads to lead a 1st/2nd Line support team in a fast paced environment. You will ideally have a technical background and the ability to maybe resolve some technical issues, however, this role will mainly require more focus around client service delivery, ticket management, team leadership, 1-2-1's and training plans for the team.

Next year, the business will be redesigning thier services and culture so this is a great time to join to be part of that transition!

Key Skills:

* ITIL

* Service Desk Team Lead experience

* Highly polished customer service/service delivery skills

* Experience using the following; Microsoft / Citrix / VMware /Network Support / Windows Server ideal

* 1-2-1 experience

* Creating training plans

Please forward your CV for immediate consideration, salary offered is up to £30k and will depend upon experience + overtime and benefits. Please note that you will work shifts between 0730-1800

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