IT Support Administrator- Edinburgh

IT Support Administrator- Edinburgh

  • Location

    Edinburgh, Scotland

  • Sector:


  • Job type:


  • Salary:

    £28000 - £30000 per annum

  • Contact:

    Christina Papageorgi

  • Email:


  • Job ref:


  • Published:

    10 months ago

  • Expiry date:


  • Consultant:


IT Support Administrator- Edinburgh

This is a great 12 MONTHS FIXED TERM CONTRACT as an IT Support Administrator.

Responsibilities & accountabilities

 Undertake administration of all joiner and leaver accounts within the organisation (approx. 80%

of the role).

 Ensure hardware is procured in time for new members of staff if required.

 Undertake other business admin tasks assigned from the Service Desk.

 Provide first and second line support (over the telephone, via remote connectivity or at the

desk) to the Group customers during busy times.

 Manage support tickets within agreed SLAs.

 Complete assigned tasks in a prompt and reliable fashion.

 Work with other teams within IT Services to achieve call resolution within SLA, ensuring that

detailed and precise information is captured and provided to facilitate speedy resolution.

 Pass incidents and requests to the correct resolving groups if necessary and ensure these are

picked up within SLA.

 Monitor open Incidents to ensure SLA's are adhered to and keep users informed of progress.

 Keep the IT Service Manager informed of outstanding tasks where completion may be delayed.

Knowledge & experience

 Good knowledge of IT in a professional services environment

 Strong experience of joiner and leaver IT account administration (minimum of 2 years)

 Minimum of 3 years IT customer service experience

 Previous 1st and 2nd line support experience including fault/problem resolution within a Windows


 Hands-on working knowledge of:

o Supporting users within a Microsoft Windows Environment

o Active Directory

o Microsoft Office Suite (Word, Excel, PowerPoint and Outlook) at an advanced level

o PC hardware and laptop troubleshooting

o Supporting Mobile Devices

o Supporting remote working technologies (e.g. VPN)

o Service Desk/ITSM toolset experience

Training, education & qualifications

 Educated to at least A level standard or equivalent

 MCP or MCSE,

 ITIL Foundation V3

 MOS Expert (2010 preferred)

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