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Service Delivery Manager

  • Location

    Hammersmith and Fulham, London

  • Sector:

    Permanent

  • Job type:

    Permanent

  • Salary:

    £45000 - £60000 per annum

  • Contact:

    Claire Harman

  • Email:

    claire.harman@mortimerspinks.com

  • Job ref:

    25072/001_1551361198

  • Published:

    22 days ago

  • Expiry date:

    2019-03-30

  • Consultant:

    Claire Harman

Service Delivery Manager
Permanent
£45,000 - £60,000 depending on experience + 10% bonus
South West London - Hammersmith / Fulham
Benefits: 25 days holiday + birthday and bank, free gym, discounts, cycle to work scheme, healthcare, pension


We're looking for an experienced ITIL Service Delivery Manager to work for an award winning, global company growing through acquisition. You will deal with end user IT escalations and work with 3rd party suppliers to resolve and continually improve service and define SLA's . This is a mixed tech environment, broad IT knowledge required and exceptional communication skills.


Job Requirements;
3rd party supplier / vendor management across all areas of technology
You will manage the IT Coordinator, conduct reviews, support workflow
ITIL or similar qualification
Worked for a global organisation understanding differing tech and communication requirements
Acquisition support, Budget Experience, IT Procurement, Tender review all an advantage
Ability to engage with Stakeholder's - monthly / bi monthly business partnering meetings
Investigate and troubleshoot end user escalations
Broad IT knowledge
Risk management
Work with Application Support providers ; sales force, workday to review and set SLA's
Change management frameworks


Vendor Manager, 3rd Party Supplier Management , IT Service Delivery Manager, Technical Delivery Manager, IT Manager, ITIL, Major Incident Manager, SDM, Technology Delivery Manager
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