£60000 - £63000 per annum
10 months ago
Service Delivery Manager, SDM, Budget, Outsource, MSP, Managed service, strategy, NEW IT services, transition, integration, change, SLA, ITIL, Incident management, end to end IT Service, London, Fulham, Putney.
A global Creative Brand who have doubled in size in the last 6 months are recruiting right now!
You'll be a friendly & inquisitive SDM who is passionate about new services, transition, integration, and taking projects and getting them ready for operational support within the business.
To apply you must have:-
-Strong Service Delivery Management experience (internal SDM)
-Minimum 3 years industry SDM experience
-Experience of internal SDM experience
-Strong transition, new service and integration experience
-1st class communication experience with strong ability to build internal professional relationships
-Proven experience of building strong relationships
-Experience of working to SLA's and ITIL
-Strong outsourced / managed service experience / running IT through a vendor
-Budget management including identifying cost saving strategy's would be a distinct advantage
-Global experience would be an advantage
-Your role will be to manage 3rd party suppliers & outsource providers to deliver IT Support and suppliers.
-You will attend monthly meetings via Skype globally. (Global Experience would be an advantage)
-Ensure 3rd party practises are compliant with legal frameworks and adhere to ITIL, change, problem and incident management
-Define best practises and policies to ensure knowledge is maintained and developed across the team to deliver consistent end to end IT Service
-Maintenance and creation of Risk issues. Service Implement for IT Services.
-Ensure customer satisfaction, IT Services, Operational Projects & 3rd party spend against budget provided.
-Manage operational & capital expenditure in line with defined budgets.
If you want to be part of a fast growing company, with huge potential for fast track career opportunities and evolving technology, please apply now!