City of London, London
€25000 - €27000 per annum
2 months ago
Permanent - Full Time
40 hours per week
Shifts between 7:30 and 18:00 - Out of Hours Overtime Paid
Based in London City - option to work remote
Up to £27,000
Benefits: 25 days holiday + bank, pension, newly refurbished offices, fresh fruit, tea, coffee, team events.
Support Analyst required working for a well established, successful corporate business.
You will be supporting 1st and 2nd line tickets. Log issues, new starter/leavers access, hardware replacements, PC and telephony equipment, audio visual support, set-up of projector, video conferencing, printers, meeting rooms, create user how to guides, support the business and users with new tech eg: O365 roll out.
You will be reporting to an experienced Helpdesk Manager focusing on enhancing the user experience.
Professional, friendly, accommodating approach required with the ability to remain calm under pressure.
Windows 10 Professional
Office 365/Office 2016
Skype for Business/Microsoft Teams/SharePoint
iOS 11 +
Azure AD/On-premise AD
Ticketing systems such as ManageEngine Service Desk, ZenDesk
First and second line support
Lenovo, HP, Apple iPhones/iPads, Apple Macs
Open Source Telephony an advantage eg: Asterisk, Grand Stream, Yealink, Bria
LAN/WAN basic knowledge required
Network support, re-patching / testing
Microsoft qualifications an advantage
IT or computer science degree / graduate / support analyst / IT helpdesk / 1st and 2nd line support