DR Analyst/ Service Continuity Specialist - Scotland Scotland based client is looking to recruit a DR/ SC specialist to play a key governance role by verifying that all critical services are resilient and that in the event of any service or component failure all critical services continue to operate or be brought back online and recovered within agreed timescales and parameters. The selected candidate will have demonstrable experience owning and operating disaster recovery governance that meets regulatory compliance requirements, experience inputting to policy and procedure around DR/SC and experience co-ordinating multiple stakeholders to ensure successful test cycles . You will also input into Service Design and Transition where appropriate and will contribute to the management of risk around introducing new or existing services. **NO PAY RATES ARE CONFIRMED YET SO PLEASE SUBMIT CV WITH YOUR REQUIRED RATE INCLUDED**
Change Manager/ ITIL - Scotland Scotland based client requires an experienced Change Manager to join their team in Scotland in the new year. As an experienced Change Manager you will be comfortable governing a complex and extremely busy change roadmap. You will help to protect live services by ensuring all change is fully planned, properly managed and properly scheduled to minimise or remove any potential disruption. In the event that anything goes wrong you will be responsible to managing roll back. You will have extensive change management experience dealing with high volumes of change in a timely manner. You will have ITIL V3 foundation qualification and will be responsible for ensuring all changes have been correctly peer reviewed and all change requests are reviewed within the relevant lead time. ***NO PAY RATES HAVE BEEN CONFIRMED YET. PLEASE SEND CV WITH RATE REQUIREMENTS INCLUDED ***
Service Transition/ ITIL / Change management / Scotland Scotland based client is planning to recruit an experienced Service and Design Transition Analyst in the new year on an exciting new project. Your role will be responsible for ensuring that all new or significantly changed services enter the live service matching initial requirements and in a controlled manner whilst protecting live services by ongoing risk reduction Your experience will include: *Strong experience within an enterprise organisation delivering new services and systems into a live environment. *Deep understanding of the interplay between technology services and systems and how one service enables other to operate. *Experience mapping out customer journeys for all proposed services. *The ability to assess new and modified services or systems for the potential impact to our customers. *Demonstrates the ability to compare multiple service models and merge those into a single fit for purpose model. ****Rates are yet to be confirmed so please send CV asap with your rate details included****
IT Support Administrator- Edinburgh This is a great 12 MONTHS FIXED TERM CONTRACT as an IT Support Administrator. Responsibilities & accountabilities Undertake administration of all joiner and leaver accounts within the organisation (approx. 80% of the role). Ensure hardware is procured in time for new members of staff if required. Undertake other business admin tasks assigned from the Service Desk. Provide first and second line support (over the telephone, via remote connectivity or at the desk) to the Group customers during busy times. Manage support tickets within agreed SLAs. Complete assigned tasks in a prompt and reliable fashion. Work with other teams within IT Services to achieve call resolution within SLA, ensuring that detailed and precise information is captured and provided to facilitate speedy resolution. Pass incidents and requests to the correct resolving groups if necessary and ensure these are picked up within SLA. Monitor open Incidents to ensure SLA's are adhered to and keep users informed of progress. Keep the IT Service Manager informed of outstanding tasks where completion may be delayed. Knowledge & experience Good knowledge of IT in a professional services environment Strong experience of joiner and leaver IT account administration (minimum of 2 years) Minimum of 3 years IT customer service experience Previous 1st and 2nd line support experience including fault/problem resolution within a Windows environment Hands-on working knowledge of: o Supporting users within a Microsoft Windows Environment o Active Directory o Microsoft Office Suite (Word, Excel, PowerPoint and Outlook) at an advanced level o PC hardware and laptop troubleshooting o Supporting Mobile Devices o Supporting remote working technologies (e.g. VPN) o Service Desk/ITSM toolset experience Training, education & qualifications Educated to at least A level standard or equivalent MCP or MCSE, ITIL Foundation V3 MOS Expert (2010 preferred)
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